Guaranteed online minimum price policy

If you wish to book a room with us, rest assured that you will find the best online price through our website www.h10hotels.com. If you find a lower booking price on any other online portal in the same conditions within the 48 hours after you make your booking, please send us the following form. After checking it, we will apply a lower rate and will also offer you VIP treatment throughout your stay.

How can I make a claim if I find a cheaper rate?

It is very straightforward, simply proceed as follows:

1. Make the booking through www.h10hotels.com website.
2. Complete and submit the form within the 48 hours after your booking, indicating the details of the cheapest rate found. This rate should have the same conditions as the booking.
3. Our team will answer you within 48 hours. If the answer is affirmative, the cheapest rate will be applied, otherwise H10 Hotels will send you an e-mail justifying the response.

Terms & Conditions

• You should make your booking through our www.h10hotels.com web and have a locator number.
• The guarantee applies to comparisons with any other online sale channel with real-time booking. The rate should have the same conditions (hotel, dates, number of people), terms and conditions of payment, method of payment, type of room, board…).
• The “guaranteed best online price” policy is not valid for comparisons with cheque books, groups, companies, portals that require prior identification or cases in which the name of the hotel is not known until after the booking is confirmed.
• H10 Hotels reserves the right to freely modify or cancel this offer and its terms and conditions at any time.