H10 Rubicón Palace, Lanzarote

Best memory: The view from the terrace off the piano bar is one of the many reasons my husband and I will go back. Thanks for all your service and attention to detail to all the staff at your lovely hotel. I will come back again. I'll break down our experience according to catagories: Customer service I was very well taken care of from all the staff but I had trouble with the room key. Wouldn't work on many occasions. The door refused to close when we left the room, twice. We made so much noise trying to close the door that our neighbour came out and asked if we were okay. The noise level was so loud I heard echos. I was shown three times by helpful staff how to use the room key and offered multiple new cards. The door was still a problem. This is why you lost a star. Main Dining Room Great creativity and taste level in all foods offered. Table service could be slow when the hotel was full but this standard at most hotels. Rooms We stayed in the standard room. At first glance I was delighted and appreciated the bedroom/livingroom area. Well done. But as the days continued I realized that the area provided to access the balcony was not adequate. This message is to the managers: Why do you have a weight scale in the rooms? You have a luggage scale in the lobby???? I hide the scale the minute after I arrived. Could you think about taking them away. Pools We never found the warm pool and the picture of it on the website is not helpful. Please put up a sign. Evening entertainment Daily entertainment is a priority with us and this where your hotel surpassed our hopes. Thank you for providing a wonderful holiday. The fire show needs a little tweaking. There is no where to sit to enjoy this good show. Spa I can't find an email address for the spa but I loved the concept of the circuit, very relaxing. I wished the staff had told me on day one about the discounts. Please offer them the advice to create a card that explains the options available. The card can can be handed out when new guests arrive. A la carte My husband and I differ on our favourite. |I loved the delightful atmosphere of the American a la carte. The Italian a la carte makes the top of the list for my husband. Dinner Show This is another favourite experience we will remember forever. Thank you. Mike's coffee Please make the treat options smaller and cheaper. The baileys coffee was my favourite. Best advise to any new guests Go to the spa, you may think it should be included, but the experience was worth the $20 Euro admittance. Don't forget to ask about the discount. My favourite was the room that the had hot bench that soothed my entire aching back. The relaxing music and the large tv that showed fish and turtles at play also helped to relax after a long flight. Biggest annoyance. The room key card See you again. Elizabeth

Stayed half-board not as a privilege. Spotless clean hotel , rooms were lovely 2 doubles in and kept clean. Excellent choice of food in the buffet at all meals , something for everyone. Large pool area and plenty of sun beds. Bistro was lovely for snacks and drinks. Exit onto the promenade for a walk into playa blanca. Bus stop outside the hotel with buses every 30 min Staff work hard .water available around the hotel . The hotel exceeded our expectations and would definitely return and recommend.

Had a wonderful stay at the Rubicon Palace. The staff were friendly and helpful. There was a good varied choice of food in both the a la carte restaurants and buffet restaurant. There is plenty to do during the day if you're not one for sitting around the pool

We have recently returned from a 14 night stay at Rubicon palace. This was not our first H10 hotel but it was our first visit to the Rubicon. The holiday did not go without some issues which needed a few frustrating visits to guest services to get sorted (Room location not as expected / Mini bar not being stocked). To be fair though once highlighted guest services did their best to rectify any issues as soon as possible and made small gestures to make amends for the hassle. The resort being so big it could take revisiting to ensure the action is followed up as sometimes the right hand does not know what the left is doing. This invariably involves walking 10 mins to reception each time. Can a telephone not be installed in each block to contact reception in the event of issues outside the room like door keys not working (This occurred approx. 4 times) The resort is quite big and accommodation spread out around the central building but we found this not to be a problem and it was easy to find your way around. The layout is very pretty and the resort looks fantastic, There are several pools and we found the general area to be well kept and clean. At the end of the day some debris does build up and can look untidy but that's people on holidays and when the pool areas are being cleaned the debris is tidied away. There are a lot of uneven and cracked tiles around the resort but there seems to be a rolling maintenance plan to repair them at random areas each day, perhaps to minimise disruption to guests in any one area at a time? Can be a bit annoying to hear the drill breaking up the old tiles but its a catch 22 situation and varying locations each day is probably the best that can be done. There are a variety of pools, all salt water and fairly cold, although after a few minutes the cold does not really be an issue. You can select small quiet pools or the main ones with most of the daily poolside entertainment. The Privilege pool is a nice quiet place but I cannot understand why the pool is so shallow. Its more akin to a children's pool and was not suitable for proper swimming in my opinion. And you would have to forgo the poolside Privilege services to switch to a deeper pool. Entertainment is provided for children and adults but we didn't go to many shows as on this break we just wanted a quiet relaxing retreat but it seemed to be very popular. The Dinner show was a nice distraction and we would recommend that. Piano bar is classy and comfortable with music but can get very busy with queues at the bar especially for cocktails. This could definitely be improved upon. The Privilege lounge area is a self service bar area where you can get away from the crowd and be guaranteed a seat when things get a little busier. Drinks menu online displays Imported Beers as an option but in reality there is only Estrella. Bit of a disappointment there :-( We had lunch at the buffet on one occasion and although the restaurant is clean and spacious we found flagging a waiter to order drinks more difficult that it ought to be and never managed to get them by the time our lunch was finished. Are there not enough waiters? Are they not attentive enough to see you are eating with no drinks? We are very down to earth people so its fair to say improvement is needed there. We had upgraded to Privilege and dined mostly at the Volcan restaurant where we can say the food was excellent, served in great surroundings by friendly attentive staff and in our opinion was probably worth the upgrade all by itself. We tried Sakura and Dolce Vitae speciality restaurants which we found good but again not nearly as good as Volcan. We avoided the Steakhouse based on a trend in past reviews of the resort so cannot comment on that one ,and this is perhaps a warning to management to realise that more people analyse trends in reviews to get the real picture and make travel decisions based on these. This brings me to the one thing that muddied the water for us the most during our stay. I'm seeing a trend in reviews that the staff in Mike's coffee shop and the Bistro can be rude and I can add to this from our personal experience. We acknowledge that service can be slower than at home and there is a hot weather factor there too but there are limits. The Bistro service was a little slow and not in order of guests arriving which can be a little irritating but not the end of the World. Mikes coffee shop however was a different story. We were ignored for over 20mins after we sat down and attempts to get the waiter's attention as he passed by were frustratingly constantly blanked. I went inside and asked why he wouldn't serve us and was abruptly confronted by the girl behind the counter who raised her voice and started admonishing in a raised voice for daring to ask such a thing. This was beyond rude, especially when she came around to our side of the counter to face off with me. We made a complaint to guest services but have no idea if it was followed up or not. This left us shaken and we did not revisit Mikes for the rest of the holiday, It certainly was a black mark on the resort and our holiday, and seeing as it appears not to be an isolated occurrence I'm concerned that management are not addressing the problem for some reason. I know management will thank us for our constructive feedback and highlight the positives and say they will strive to improve like the stock reply to almost all reviewers on this thread but I would like to see actual resolutions being put in place which seem to be lacking based on common trends and their continuing occurrences. (Mikes coffee shop for one) In general Rubicon Palace is a great family resort which looks beautiful and with plenty of things to do. the vast majority of staff are hard working and friendly and I would not hesitate to revisit although they need to be more proactive than reactive and put structures in place to make this happen. I do believe that the management structure genuinely wants this too and they do their best to sort things out as soon as possible.