H10 Tenerife Playa, Tenerife

We have just returned from a great holiday at this hotel , from the moment we arrived at the reception the staff there were so welcoming . Food was plentiful and varied . Waiting staff were friendly and attentive ,Ana at breakfast ,Sergio in the evening and Sandra at the poolside a la carte was so helpful .The entertainment was great and Raol made everyone feel included .Thanks to Miranda and Augustino who take time to ensure that guestsare enjoying their stay ,

My wife and I stayed for a week and although disappointed with the allocated room which was over a noisy and busy road the room was clean and well appointed including a good sized fridge and extremely comfortable beds. The hotel is very centrally located in a quieter area of the promenade and all staff were very friendly professional and helpful. The food was varied plentiful and mainly hot but the restaurant was small with a queue morning and evening and a scrum for food with distinct lack of plates cutlery and filled condiment containers but the staff made up for these annoyances. Similarly the pool area was very small for size of hotel and sun beds were at a premium. Was not aware of a two tier system ie Privilege and the rest before I booked as would have in hindsight considered upgrading. Entertainment was very good compared to most hotels we have stayed in and bar prices were reasonable but we did tend to go out after dinner every night. All in all we had a great holiday with brilliant Canaries weather.

The hotel was lovely itself. When we arrived, champage was waiting for us as well as having a buggy take us to our hotel room. (Very helpful after a long flight and arriving at night) -Also tells you how big this hotel is! The rooms were big and in good condition. ( A wee bit dusty for my liking) Beds were OK- not too hard but defo on the hard side. Hotel grounds were lovely, room with a view of the sea. Location of the hotel is more on the quiet front, so i would suggest this hotel is for people who love to stay within the grounds of the hotel and not go exploring. (Unless you hire a car!) WIFI is also good, and there was TV in our room so no issues there. Food- People with allergies would struggle due to the nature of buffet food. There was lots of dairy free options which i was surprised at, gluten free items not to good... It gets incredibly busy breakfast and dinner times, so we timed our meals for when it was more quiet... Hotel staff were lovely from the interactions we had with them. We were out most of the time exploring so didnt use the hotel facilities as much as we would have liked. Would recommend if you want to stay in the hotel grounds and have buffet food. My pros: Large rooms Large hotel grounds Very welcoming and relaxed. Had no issues with smoking (thank god!) Lovely peaceful location. My cons: (Small i know) Not much signs of where things are. Doesnt explain fully the types of resturants and how to book them. Cleaners didnt feel to us they cleaned the floors when they cleaned our rooms. Breakfast and dinner was chaotic for us if we went in the typical times. (7pm start to dinners- tiny bit late? Especially people with kids?) Half board includes no drinks at all in the evening- so this is an extra. Overall a good stay, i would not attend again purely for the food side of things, due to intolerances and how busy it got. Thanks!

I was a little uneasy after reading all of the complaints on here before I travelled. However, don't listen to a single word. I have stayed in many hotels and this one is up there with some of the best. The location is one of the best I've stayed in..right on the bay, amazing views of the surfers, and on the main promenade. All the staff were so friendly and helpful. We had a medical incident during our stay, and the staff went over and above. Yes the restaurant does get busy during popular times but the variety of food for every diet is amazing. We stayed half board and absolutely loved the variety for breakfast. The rooms were cleaned daily and the whole hotel is spotless. All in all a brilliant stay, and yes I will certainly be back!!