H10 Rubicón Horizons Collection, Lanzarote

AMAZING STAY!

My mum and I came for a 5 day trip for that last bit of sun before the winter. We booked the privilege package and I have to say it was so worth it! I have to say that our expectations were majorly surpassed. The staff were all so nice and accommodating. Big shout out to Abel for being such a friendly face and always liking a good conversation about anything. He is a credit to the company and he could not have been more amazing! He was in the food truck in the privilege pool most days but seen him about in other places. Absolutely FANTASTIC! Another big shout out to Carlos and Julia from the animation team! Carlos was so funny and knows how to keep a crowd engaged and entertained. Julia was so great with the yoga and Im sure she said she has only just started! She will do so well as she is so kind and well mannered :) It was the little things that really made our stay! Such as the chocolates being delivered each night to the mini bar always being stocked and ready for use! Not to mention the rituals products all over the place! They are my favourite which I use at home all the time so this was such a nice surprise to see! The Italian restaurant was by far our favourite. We always left there so full and satisfied, we went there every day for lunch and I cannot recommend it enough . The blue moon was also fabulous. The options of the buffet and plated meal was great for a picky eater like myself! The main buffet restaurant we only used twice. The only negative I have to add is that the drinks do take a while. The food was great thought and was ideal when we just wanted a quick bite and something light. The cleanliness of this place was IMMACULATE. You can tell this is something they pride themselves on as a property and it shows! Our room was always spotless and same with all the main areas. The piano bar was fab as well. We loved Pedro, he is so talented. He overheard me talking to my mum about one of my favourite piano pieces and he found it in his pile of books and played it without even saying anything which was just so special! The entertainment was also great! Loved the magic show and the acrobatic group! Overall we will 100% be back and be recommending this place to anyone we know thinking about visiting Lanzarote!

Outstanding experience

We stayed at the H10 Rubicón Horizons Collection for seven nights and have just returned from a fantastic, relaxing break. The hotel is a superb place to unwind, relax and recharge. The grounds are beautifully maintained, the food is excellent for an all-inclusive hotel, and premium drinks are included. There are lots of different themed areas to explore, plenty of shade for those really hot days, and the staff are incredibly friendly and genuinely seem happy in their work. All in all, a thoroughly refreshing experience, especially at a time when many resorts across the Canary Islands seem to be going downhill while prices continue to rise.

Perfect winter break

Just leaving after a 5 night stay, would struggle to find fault. One negative is bar service it is all table service only, and not enough waiters to take orders, you can wait up to an hour to order, receive and drink your drink, sometimes when just hoping for a quick sundowner, or a perk you up coffee it can be a bit frustrating. Restaurant food excellent, warm, varied, freshly prepared, plenty options. Cleanliness, rooms, public areas pool area excellent, totally spotless. Great entertainment options varied for all taste if you arent into darts, archery or rifle shooting, aqua aerobics, yoga etc, then thats fine as they also offer options like wine tasting and cocktail making. Staff friendly and helpful at all times. Would definitely recommend for a 5* experience, just need a few more staff on the bars. Perfect beach front location, and lovely walks available along promenade peninsular. but dont expect, sandy beach close by if thats your thing. Rocky access only. Grounds are absolutely beautiful to wander round and enjoy. Definitely recommend for a relaxing winter break.

Rubicon Palace Lanzarote Balance Review

We have recently returned from a 14 night stay at Rubicon palace. This was not our first H10 hotel but it was our first visit to the Rubicon. The holiday did not go without some issues which needed a few frustrating visits to guest services to get sorted (Room location not as expected / Mini bar not being stocked). To be fair though once highlighted guest services did their best to rectify any issues as soon as possible and made small gestures to make amends for the hassle. The resort being so big it could take revisiting to ensure the action is followed up as sometimes the right hand does not know what the left is doing. This invariably involves walking 10 mins to reception each time. Can a telephone not be installed in each block to contact reception in the event of issues outside the room like door keys not working (This occurred approx. 4 times) The resort is quite big and accommodation spread out around the central building but we found this not to be a problem and it was easy to find your way around. The layout is very pretty and the resort looks fantastic, There are several pools and we found the general area to be well kept and clean. At the end of the day some debris does build up and can look untidy but that's people on holidays and when the pool areas are being cleaned the debris is tidied away. There are a lot of uneven and cracked tiles around the resort but there seems to be a rolling maintenance plan to repair them at random areas each day, perhaps to minimise disruption to guests in any one area at a time? Can be a bit annoying to hear the drill breaking up the old tiles but its a catch 22 situation and varying locations each day is probably the best that can be done. There are a variety of pools, all salt water and fairly cold, although after a few minutes the cold does not really be an issue. You can select small quiet pools or the main ones with most of the daily poolside entertainment. The Privilege pool is a nice quiet place but I cannot understand why the pool is so shallow. Its more akin to a children's pool and was not suitable for proper swimming in my opinion. And you would have to forgo the poolside Privilege services to switch to a deeper pool. Entertainment is provided for children and adults but we didn't go to many shows as on this break we just wanted a quiet relaxing retreat but it seemed to be very popular. The Dinner show was a nice distraction and we would recommend that. Piano bar is classy and comfortable with music but can get very busy with queues at the bar especially for cocktails. This could definitely be improved upon. The Privilege lounge area is a self service bar area where you can get away from the crowd and be guaranteed a seat when things get a little busier. Drinks menu online displays Imported Beers as an option but in reality there is only Estrella. Bit of a disappointment there :-( We had lunch at the buffet on one occasion and although the restaurant is clean and spacious we found flagging a waiter to order drinks more difficult that it ought to be and never managed to get them by the time our lunch was finished. Are there not enough waiters? Are they not attentive enough to see you are eating with no drinks? We are very down to earth people so its fair to say improvement is needed there. We had upgraded to Privilege and dined mostly at the Volcan restaurant where we can say the food was excellent, served in great surroundings by friendly attentive staff and in our opinion was probably worth the upgrade all by itself. We tried Sakura and Dolce Vitae speciality restaurants which we found good but again not nearly as good as Volcan. We avoided the Steakhouse based on a trend in past reviews of the resort so cannot comment on that one ,and this is perhaps a warning to management to realise that more people analyse trends in reviews to get the real picture and make travel decisions based on these. This brings me to the one thing that muddied the water for us the most during our stay. I'm seeing a trend in reviews that the staff in Mike's coffee shop and the Bistro can be rude and I can add to this from our personal experience. We acknowledge that service can be slower than at home and there is a hot weather factor there too but there are limits. The Bistro service was a little slow and not in order of guests arriving which can be a little irritating but not the end of the World. Mikes coffee shop however was a different story. We were ignored for over 20mins after we sat down and attempts to get the waiter's attention as he passed by were frustratingly constantly blanked. I went inside and asked why he wouldn't serve us and was abruptly confronted by the girl behind the counter who raised her voice and started admonishing in a raised voice for daring to ask such a thing. This was beyond rude, especially when she came around to our side of the counter to face off with me. We made a complaint to guest services but have no idea if it was followed up or not. This left us shaken and we did not revisit Mikes for the rest of the holiday, It certainly was a black mark on the resort and our holiday, and seeing as it appears not to be an isolated occurrence I'm concerned that management are not addressing the problem for some reason. I know management will thank us for our constructive feedback and highlight the positives and say they will strive to improve like the stock reply to almost all reviewers on this thread but I would like to see actual resolutions being put in place which seem to be lacking based on common trends and their continuing occurrences. (Mikes coffee shop for one) In general Rubicon Palace is a great family resort which looks beautiful and with plenty of things to do. the vast majority of staff are hard working and friendly and I would not hesitate to revisit although they need to be more proactive than reactive and put structures in place to make this happen. I do believe that the management structure genuinely wants this too and they do their best to sort things out as soon as possible.