Ocean Maya Royale, Riviera Maya

Kenndall is such a great entertainer! He really makes everything so fun. The rest of the team are awesome too, Dali is so cute and fun :) the events the hotel has are very nice and the food is pretty good. I wish the rooms had full length mirrors but thats not that big a deal

It was a great place to relax, enjoy the sun, pool and have a great time with friends. I cant say enough about Kendall, Dali and Noah. They were so fun and helpful especially to my friend Gerry who has limited mobility. Id suggest anyone go there that prefers a smaller facility with no children. No telling who you might meet from anywhere in the world.

We had the best holiday, with the most excellent entertainment staff you could ask for. Grecia and Kenndell, put a smile on our faces everyday and will be going back to this hotel for sure. Highly recommended, as they go above and beyond for you and nothing is too much trouble. They make sure you have the best time and work so hard to do. Grecia and Kenndell thank you so much for the best memories made and all because of you.

Review: July 27 - Aug 3. 6 women celebrating 40th birthdays. Chose this resort as it was smaller and close to the nightlife in PDC. Wanted relaxation with the opportunity to jazz it up if desired. Overall, this was a good resort to visit. We paid just over $1750 pp and $2100 pp CAD for double and single occupancy, respectively. 2/4 of us are very well-traveled, 3/4 of us are somewhat well-traveled, 1/4 of us are limited in our travel. We appreciate the following that this resort has generated. Upon discussion, none of us would clammer to return, and feel we could get greater value for the money we paid elsewhere: That said, we still enjoyed our time here overall. Rooms: Decent. Spacious. Blocks 17 + 18. All booked non-Privilege and no consistency between what was offered: some had a bottle of wine waiting on arrival, some didn't. Some had a full soda/beer/chip stocked mini fridge, some only had a couple beer and a soda. One had no hot water. One had $100 taken from two different spots in the room (in the pockets of hung/folded clothing, not in the safe.) One had to have maintenance come out 2x to fix the A/C. Check your windows: A couple of us had unlocked windows on arrival. Grounds: Well maintained overall, a little tired looking in some areas. Beach: Meh. This area of Mexico doesn't always have the greatest beaches, especially this time of year. We did walk up/down the beach and found that OMR definitely had the nicest beach area of anywhere about 20 minutes north of it. Staff did a good job of combing it. No issues finding a chair. Restaurants: We ate at each restaurant and enjoyed the meals. No wait as non-Privilege guests to be seated. The buffet was always plentiful and enjoyed for breakfast. No one got violently ill. Room Service: Great. Took about 40-60 minutes to arrive from ordering. Entertainment/Staff: The staff overall were lovely and friendly. The entertainment staff were great around the pool, and the entertainment in the evening was enjoyable. Wish the DJ played later/longer than an hour, but it was nice to have! Take the walk to the cenote, especially in the Summer heat! Spa: Enjoyed by 4/6 of our party. Everyone said the ambiance was lovely. Facials and body scrubs for $130 USD. PDC: $60 USD round trip. Felt safe the entire time. Stopped by Mandala (local/touristy) for some dancing, then Bar Loco (more local) for some more dancing.